Are you a law graduate/ legal professional looking for job opportunities as a Pre Litigation Complaints Associate? This opportunity might be of interest to you!
About:
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet.
Role:
Pre Litigation Complaints Associate
Qualifications:
- You have 3-5 years prior experience in customer service or internal/external user facing operations
- You are energized by the challenge of solving difficult problems
- You have excellent communication skills, both written and verbally
- You excel in analytical thinking and problem solving
- You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges
- You have a process-oriented mindset and ability to get things done
- You enjoy working in an in-office environment with strong cross team collaboration and support
- You are able to prioritize and enjoy working in a quick-moving environment
- You are humble and have a proven track record for working well across teams and with external partners
- Ability to work the hours in which the SDC operates, during daytime hours with shifts from the morning through early evening
- Prior experience working in Legal Operations
- Prior experience partnering with Legal teams and have a basic understanding of legal terminology
- Prior experience in complaints handling or escalation management
- Prior experience working on projects or process improvement initiatives
Responsibilities:
- Manage general complaints and escalation flows in accordance with applicable laws and regulations
- Work with partner teams to investigate user complaints and understand root causes
- Analyze our processes and instigate changes to help scale our operations and improve user experience
- Gain unique insights into how thousands of businesses on Stripe scale and operate
- Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization
- Be a part of building a brand new team and operational culture for Stripe
- Partner with global operations specialists or business process owners to run a critical workflow
How to Apply:
Interested candidates can Apply here (click here)
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