Job Opportunity [Customer Support (US Law), Reference Attorney] @ Thomson Reuters: Apply Now!

Are you a law graduate/ legal professional looking for job opportunities as a Customer Support (US Law), Reference Attorney? This opportunity might be of interest to you!

About:

Thomson Reuters is the world’s leading provider of news and information-based tools to professionals. Their worldwide network of journalists and specialist editors keep customers up to speed on global developments, with a particular focus on legal, regulatory and tax changes.

Their customers operate in complex arenas that move society forward — tax, law, compliance, government, media. In a disruptive digital age, they help professionals reinvent themselves.

Thomson Reuters shares are listed on the Toronto and New York Stock Exchanges (symbol: TRI).

Role:

Customer Support (US Law), Reference Attorney

Qualifications:

• Law degree from accredited law school and bar admission to practice law
• Excellent written communication and strong customer service skills
• Computer and online systems proficiency with ability to multitask while supporting customers via live chat
• Open to feedback and working closely with management and training staff for continuous growth and development
• Law degree equivalent and license to practice law from any state/province/territory
• Strong understanding of legal research methodology (e.g. issue spotting, causes of action, claims for relief)
• Strong familiarity with legal research platforms and online legal research
• Excellent written communication and customer service experience, including the ability to analyze complex legal issues and convey relevant/responsive information to customers in real-time
• Computer and online systems proficiency with ability to multitask while supporting customers via live chat
• Open to feedback and working closely with management and training staff for continuous growth and development
• Ability to receive the customer’s question and understand the potential array of solutions to move research forward based on knowledge of the product and the legal system
• 1 – 2 years of prior legal experience preferred
• Basic understanding of US legal system and court structures (including federal and state jurisdictions and appellate process) and the US legislative process
• Basic understanding of major subject matter areas in the US legal system including, but not limited to: civil procedure, criminal law and procedure, constitutional law, contract law, torts/personal injury, family law, and alternative dispute resolution
• Fluency in US legal terminology/phrases and “terms of art”
• Basic understanding of legal precedent as well as primary and secondary authority in US legal system
• Understanding of citator services (e.g. KeyCite)

Responsibilities:

• Partner with customers in real-time, discuss their legal research projects, and craft research solutions tailored to their needs
• Educate customers on research strategy, content offerings, and product functionality
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
• This particular role will work during US Shift (Shift starts post 8 pm in India)

How to Apply:

Interested candidates can Apply here (click here)

We have taken all measures to ensure that this opportunity, available in the corporate domain, is uploaded/provided/given on our social media platforms, including our website, and is credible, verified and sourced from authenticated/trustable sources.