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About:
Jus Mundi harnesses advanced AI to democratize legal knowledge, offering global arbitration intelligence, data-driven arbitration professional search, and business development to connect legal ecosystems and champion global justice with technology.
Role:
Customer Care Intern
Location:
Remote
Duration:
6 months
Qualification:
- You are based in LATAM.
- You have excellent written English and Spanish and communication skills. A third language is a strong asset.
- You are interested in understanding international law and arbitration through the lens of computer science and cognitive technologies. Knowledge of international arbitration is an asset but not required.
- Empathy: you strive to see the world from the perspective of your clients in order to anticipate their needs.
- You are a motivated and hard-working individual who genuinely enjoys helping others.
- You are known for your strong adaptability skills.
Responsibilities:
- Be in charge of the first contact with their clients and users, and you will support them with in-depth product knowledge to make sure that they enjoy an excellent user experience.
- Help to communicate new features and products to their clients.
- Assist the Head of Care in preparing for training sessions & participate in training demos to take notes for client feedback.
- Help to achieve customer success objectives, such as customer onboarding objectives, customer health rate, etc.
- Inform and resolve customer issues via email and live chat.
- Understand customer usage and account health to mitigate any renewal risk or product churn proactively.
- Work closely with their Head of Care to identify and track common issues, questions, and feedback from our users.
- Build relationships with their clients and users. The goal is to create social bonding with customers so that they feel well welcomed and guided.
- Onboarding new clients – account activation and training sessions.
- Providing meaningful feedback to the Product team to help to improve their Search Engine.
- Update their knowledge center support: FAQ and tutorial videos.
How to apply:
Interested candidates can Apply here
We have taken all measures to ensure that this opportunity, available in the corporate domain, is uploaded/provided/given on our social media platforms, including our website, and is credible, verified and sourced from authenticated/trustable sources.
